pg33 Privacy Policy

1. Introduction and Scope

pg33 ("we," "us," "our," or the "Platform") operates the online gaming and sports betting service available at pg33.cam (the "Service"). This Privacy Policy ("Policy") describes how pg33 collects, uses, stores, discloses, and protects the personal information of individuals who access or use our Service ("Users," "you," or "your").

This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as well as the applicable regulations issued by the National Privacy Commission of the Philippines (NPC). pg33 is the personal information controller with respect to all personal data processed in connection with the Service.

By registering for a pg33 account, accessing the Service, or otherwise interacting with our platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal information as described herein. If you do not agree with the terms of this Policy, you must discontinue use of the Service immediately.

This Policy applies to all personal data collected through the pg33 website at pg33.cam, our mobile-compatible web application, live chat and email support channels, and any other service operated by pg33. It does not apply to third-party websites, payment processors, or other services that may be linked from or integrated with our platform — those parties operate under their own privacy policies, for which pg33 is not responsible.

2. Personal Data We Collect

pg33 collects personal data that is adequate, relevant, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we collect include the following:

2.1 Identity and Registration Data

• Full legal name as it appears on a government-issued Philippine identification document;
• Date of birth (for age verification — all users must be 21 years of age or older);
• Residential address, including city, province, and postal code;
• Philippine mobile phone number;
• Email address;
• Username and encrypted account password.

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents, which may include a Philippine Passport, Driver's License, PhilSys National ID, SSS ID, GSIS ID, or equivalent;
• Proof of address documents, such as utility bills or bank statements dated within the past three months;
• Selfie or facial image submitted for identity verification purposes, where required;
• Additional documentation requested in the course of enhanced due diligence procedures.

2.3 Financial and Transaction Data

• Payment method identifiers (e.g., GCash registered mobile number, Maya account reference, bank account name and last four digits for bank transfer methods);
• Deposit history, including amounts, dates, payment methods, and transaction reference numbers;
• Withdrawal history, including amounts, dates, destination payment method, and transaction reference numbers;
• Account balance information;
• Source of funds declarations where required under PAGCOR anti-money laundering (AML) compliance obligations.

pg33 does not store complete credit or debit card numbers. All card payment processing, where applicable, is handled by PCI-DSS compliant third-party payment processors who transmit only tokenized or truncated payment identifiers to our systems.

2.4 Gaming and Behavioral Data

• Game session logs, including games played, bet amounts, outcomes, session duration, and frequency of play;
• Sports betting history, including events wagered on, bet types, stake amounts, and settlement results;
• Bonus and promotion usage history;
• Responsible gaming tool configurations set by the User (deposit limits, session limits, self-exclusion periods);
• Customer support interaction records, including chat transcripts and email correspondence.

2.5 Technical and Device Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, browser type and version;
• Unique device identifiers;
• Clickstream data, page view history, and navigation patterns within the pg33 platform;
• Session timestamps, login and logout events;
• Cookie identifiers and related tracking data, as further described in Section 7.

3. How We Collect Your Personal Data

pg33 collects personal data through the following means:

• Directly from you: Information you provide when registering for an account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions;
• Automatically through your use of the Service: Technical and behavioral data collected via cookies, server logs, and analytics tools as you navigate and interact with the pg33 platform;
• From payment processors: Transaction confirmation data and payment method identifiers received from our approved Philippine payment partners (e.g., GCash, Maya, InstaPay, PesoNet) in connection with deposit and withdrawal processing;
• From identity verification partners: Results and flags from third-party KYC and AML screening services engaged to assist with regulatory compliance;
• From PAGCOR and regulatory authorities: Information shared with us pursuant to our regulatory obligations under PAGCOR licensing conditions.

4. How We Use Your Personal Data

pg33 processes personal data only for specified, explicit, and legitimate purposes. The purposes for which we use your personal data are as follows:

4.1 Account Management and Service Delivery

To create and administer your pg33 account; verify your identity and age (21+); process deposits, wagers, and withdrawals; maintain your account balance; communicate material account and service notifications; and provide access to all games and features on the platform.

4.2 Regulatory Compliance

To fulfill our obligations under PAGCOR licensing requirements, including: know-your-customer (KYC) verification; anti-money laundering (AML) monitoring and reporting; responsible gaming obligations, including the administration of self-exclusion and deposit limit tools; and record-keeping as mandated by applicable Philippine gaming and financial regulations.

4.3 Fraud Prevention and Platform Security

To detect and prevent unauthorized account access, fraudulent payment activity, bonus abuse, collusion, money laundering, and other prohibited activities; to enforce our Terms and Conditions; and to protect the integrity of the platform and the interests of all legitimate pg33 users.

4.4 Customer Support

To respond to your inquiries, resolve disputes, investigate complaints, and provide technical assistance through our 24/7 live chat and email support channels.

4.5 Service Improvement and Analytics

To analyze aggregated and anonymized usage data to improve the pg33 platform, optimize game performance, identify technical issues, and develop new features that better serve Filipino players.

4.6 Marketing Communications (with Consent)

To send you promotional offers, bonus notifications, and marketing materials relating to pg33 games and services — but only where you have provided explicit opt-in consent to receive such communications. You may withdraw consent and opt out of marketing communications at any time through your account settings or by contacting customer support.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, pg33 relies on the following legal bases for the processing of your personal data:

• Contractual Necessity: Processing required to perform our contractual obligations to you as a pg33 account holder, including account administration, payment processing, and game service delivery;
• Legal Obligation: Processing necessary to comply with our obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act;
• Legitimate Interests: Processing necessary for pg33's legitimate interests in fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and freedoms;
• Consent: Processing of data for marketing communications and, where required, sensitive personal information, based on your freely given, specific, informed, and unambiguous consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Disclosure and Sharing of Personal Data

pg33 does not sell, rent, or trade your personal data to third-party marketers or advertisers. Your personal information may be disclosed to third parties only in the following limited circumstances:

6.1 Service Providers and Data Processors

pg33 engages trusted third-party service providers who process personal data on our behalf to support the operation of the Service. These include: identity verification and KYC providers; payment processing partners (GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, and others); fraud detection and AML screening services; cloud hosting and infrastructure providers; and customer support platform operators. All such third-party processors are bound by contractual obligations requiring them to process personal data only as instructed by pg33, to implement appropriate security measures, and to comply with the Data Privacy Act.

6.2 Regulatory and Law Enforcement Authorities

pg33 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, Philippine law enforcement agencies, or other competent authorities where we are required to do so by law, court order, regulatory direction, or where disclosure is necessary to prevent, detect, or investigate crime or protect the rights and safety of pg33 users or third parties.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a material portion of pg33's assets, personal data held by pg33 may be transferred to the acquiring entity as part of that transaction, provided that the acquiring entity commits to processing such data in a manner consistent with this Policy and applicable data privacy law.

7. Cookies and Tracking Technologies

pg33 uses cookies and similar tracking technologies (collectively, "Cookies") to operate and improve the Service. Cookies are small text files stored on your device when you access the pg33 platform. The types of Cookies we use include:

• Strictly Necessary Cookies: Required for the platform to function, including session authentication, account login state, and security tokens. These cannot be disabled without impairing core platform functionality;
• Functional Cookies: Store your preferences such as language settings, game lobby view options, and responsible gaming tool configurations to personalize your experience;
• Analytics Cookies: Collect aggregated, anonymized data on how Users navigate and interact with the platform, used to identify technical issues and improve service performance. pg33 uses self-hosted analytics tools and does not share raw analytics data with third-party advertising networks;
• Security Cookies: Support fraud detection, bot prevention, and session integrity monitoring functions.

You may configure your browser to reject or delete Cookies at any time; however, disabling Strictly Necessary Cookies will prevent you from logging in to or using the pg33 platform. For information on managing cookies in your browser, consult your browser's help documentation.

8. Data Retention

pg33 retains personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and PAGCOR regulations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active pg33 account and for a minimum of five (5) years following account closure, to comply with PAGCOR record-keeping and AMLA requirements;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction in compliance with AMLA and PAGCOR obligations;
• Gaming session logs: Retained for a minimum of three (3) years following the end of the session;
• Customer support records: Retained for three (3) years following resolution of the relevant inquiry or dispute;
• Marketing consent records: Retained for the duration of the consent period and for two (2) years thereafter as proof of consent.

Upon expiration of the applicable retention period, pg33 will securely delete or anonymize personal data in accordance with its data disposal procedures, unless further retention is required by a court order or regulatory direction.

9. Security of Your Personal Data

pg33 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Encryption in transit: All data transmitted between your device and the pg33 platform is encrypted using TLS 1.2 or higher (HTTPS);
• Encryption at rest: Sensitive personal data, including identity documents and financial records, is encrypted at rest in our data storage systems;
• Access controls: Access to personal data is restricted on a need-to-know basis through role-based access controls and multi-factor authentication for internal systems;
• Account security: User accounts are protected by password hashing, SMS two-factor authentication, and session anomaly detection;
• Regular security assessments: pg33 conducts periodic vulnerability assessments and security reviews of its platform and infrastructure;
• Staff training: All pg33 personnel who handle personal data receive training on data privacy obligations and security best practices.

While pg33 takes all reasonable steps to safeguard your personal data, no security system is impenetrable. In the unlikely event of a personal data breach that is reasonably likely to give rise to a real risk of serious harm to data subjects, pg33 will notify the National Privacy Commission and affected Users in accordance with NPC Circular No. 16-03 and applicable breach notification requirements.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pg33. To exercise any of these rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 13.

• Right to be Informed: The right to be informed of how your personal data is collected, used, stored, and disclosed — which is the purpose of this Policy;
• Right of Access: The right to request a copy of the personal data we hold about you, along with information about how it is processed;
• Right to Rectification: The right to request correction of inaccurate, incomplete, or outdated personal data in your pg33 account;
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data where processing is unlawful, the data is no longer necessary for the original purpose, or you have withdrawn consent — subject to overriding legal retention obligations;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible;
• Right to Object: The right to object to processing of your personal data for direct marketing purposes at any time;
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. Information on filing complaints with the NPC is available on the NPC's official government website.

pg33 will respond to all verifiable data subject requests within fifteen (15) business days from receipt of the request. In complex cases, we may extend this period by a further thirty (30) business days, with prior notice to you. We may request additional information to verify your identity before processing access or rectification requests.

11. Minors and Age Restriction

The pg33 Service is strictly restricted to individuals who are 21 years of age or older, in compliance with PAGCOR regulations governing online gaming in the Philippines. pg33 does not knowingly collect or process personal data of individuals under 21 years of age.

If pg33 becomes aware that personal data has been collected from a person under the age of 21 — whether through registration, account access, or any other means — we will take immediate steps to: close the relevant account; delete all associated personal data collected in connection with that account; and void any transactions, bets, or winnings associated with the underage account, with forfeiture of deposited funds where legally permissible.

Parents or guardians who believe their child may have created a pg33 account are urged to contact our customer support team immediately so that the account can be identified and closed without delay.

12. Changes to This Privacy Policy

pg33 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or business operations. When we make material changes to this Policy, we will post the updated version on the pg33 platform with a revised "Last Updated" date and, where the changes are significant, notify registered Users via email or in-platform notification.

Your continued use of the pg33 Service following the posting of any changes to this Policy constitutes your acknowledgment and acceptance of the revised terms. If you do not agree with the modified Policy, you must discontinue your use of the Service and may close your pg33 account in accordance with the procedures described in our Terms and Conditions.

We encourage you to review this Policy periodically to stay informed about how pg33 is protecting your personal information.

13. Contact Our Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pg33, you may contact our designated Data Protection Officer (DPO) through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the pg33 platform at pg33.cam

We aim to acknowledge all privacy-related inquiries within two (2) business days and to provide a substantive response within fifteen (15) business days, in accordance with NPC guidelines.

If you are unsatisfied with pg33's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). Information on the NPC's complaint procedure is available through official Philippine government channels.